18+ only. The desk can help with the simulation itself — there is nothing of value here to recover, refund or transfer.
Signal Desk
Something behaving oddly in the lattice? A question about how the counter works? A note about safe play? Send it here — a person reads every message, usually within two working days.
Send a signal
This form is a front-end simulation like the rest of the site: it validates your entry, confirms on screen and stores nothing. For a reply that reaches you, use one of the addresses on the right.
Direct lines
- General support support@silverhavenlabs.com
- Safe play desk safeplay@silverhavenlabs.com
- Privacy requests privacy@silverhavenlabs.com
- Desk hours Monday to Friday, 09:00 – 18:00 (UTC)
- Typical reply time Within two working days
Before you write: if your Spark counter reset itself, your browser storage was most likely cleared. Every visitor starts again at 7,500 SPK — nothing was lost, because there was never anything of value to lose.
If play stops feeling light, the organisations linked at the bottom of every page offer free, confidential support. Our desk is happy to point you towards them.
Answers to the four most common signals
There is nothing to restore — the counter lives only in your browser. Clear the storage and it returns to 7,500 SPK, which is the same starting point everyone gets.
The board needs a browser with canvas support and JavaScript enabled. If it stays blank, tell us the browser and version and we will reproduce it.
No, and that is intentional. The grant is once per day and there is no other route to a fuller vault. Nothing on this site can be acquired in any way.
Gladly. Cryo Cascade started as a message to this desk. Describe the mechanic and we will tell you honestly whether it fits the dome.